Ecommerce - Frequently Asked Questions
How to place an order
At the product pages you will see the option to ‘Add to basket’. You can view your basket on the top right hand corner. At this point you have the option to review your selection, continue shopping or proceed to check out with secure payment.
The eStore features a limited number of products and products on sale for a limited time only. If the product you wish to order is not available to order online, please visit your local dealer that may have it in their store. To find your local dealer go to our dealer locator.
If you have a voucher you will be able to fill that in the first step of the checkout flow. Once you have filled in the delivery details, our deliver options will show. We offer collect at dealer ad home delivery depending on what products that are being ordered. Once the payment has gone through and the order has been completed you will receive an email confirmation with your order number, delivery address, order summary and pick up code if you are collecting at a dealer.
We support home delivery and click & collect in England, Scotland and Wales. You can place an order if you live abroad, however, you will have to collect your purchased products at one of our participating mainland UK dealers. Home delivery is only provided for postal addresses within the mainland United Kingdom.
Prices include items and services listed on the respective product bundle pages, unless otherwise stated. Included free extra items are listed at their equivalent recommended retail price (RRP) is provided where applicable. All prices include the current applicable VAT rate unless otherwise stated.
Your order confirmation will be sent to the email address provided on check out. It will confirm that we have received and will shortly start processing your order. In the unlikely event that there is a problem, such as unexpected unavailability of your selected products, we will contact you to discuss alternative options, or offer a refund.
Please allow ten minutes for this to be sent. If you haven't received an order confirmation email after ten minutes, please check your spam folder – if you find it there, please move the email to your inbox and declare “no-spam” – if you don’t find it there please contact our customer service via Contact us
Authorised Husqvarna Dealers are carefully selected to ensure the best possible service and support for the lifetime of your Husqvarna machine.
We will automatically select your nearest Authorised Husqvarna Dealer based on your billing address for “click & collect” and your shipping address for “home delivery”. Alternatively, you may wish to select your preferred dealer. This can be done using the dealer locator. You will only be able to select from participating UK dealers listed in the e-commerce dealer locator. Which is a subset of our full network.
Contact your Authorised Dealer regarding all service and maintenance requirements, genuine Husqvarna parts and accessories.
If you aren’t home when the package is being delivered we will try 2 more times. If you know in advance that you won’t be available to receive the delivery please contact our customer service or consider the dealer collect option.
- Click & Collect: 2-5 working days UK mainland. For remote areas an additional 24 hours may be required. The selected dealer will contact you when ready to collect.
- Home delivery: 2-5 working days UK mainland. For remote areas an additional 24 hours may be required.
All products are dispatched from Husqvarna UK warehouse.
Both delivery options are free.
You can choose to either collect from a Dealer or home delivery.
- Click & Collect: Dealer will contact you when the products are ready for collection.
- Home delivery: The order will be delivered to your specified address via parcel carrier.
If you return your products via your designated participating Husqvarna dealer (listed in the order confirmation) or via our recommended shipping method from within the United Kingdom - there will be no charge - provided you had cancelled within 14 days of receiving your order, return items in new condition, in the original packaging and include all free extras. Failing the above, charges might apply - please consult our customer support team if you have any specific questions.
Your refund will be applied as a credit to your original payment method once returned goods have been received and validated money will generally show in your account statement as credit within 5 working days after that.
Yes - your personal and payment details will be encrypted - our site is SSL (Secure Sockets Layer) protected.
Yes - we are working with Adyen - a global payment provider that ensures seamless, quick and secure transactions across devices. For additional fraud protection we are using 3D Secure - the fraud prevention technology developed by major card schemes.
We accept the following cards: American Express, VISA, MasterCard as well as Klarna and PayPal.
Payment is taken once an order has been placed. Validated payment is a pre-condition for us to process the order.